Job Request System
The Job Request System manages work requests from creation to completion, providing a complete workflow for municipal maintenance, projects, and service requests.
Accessing Job Requests
Navigate to Municipality Systems > Job Requests & Workbook > Job Requests > Job Request from the Municipal Manager Role Center.
Creating a New Job Request
Manual Creation
Click New in the Job Requests list, see picture above
The system automatically assigns a Request Number
Enter Requester Information:
Requester No.: Employee or citizen ID
Requester Name: Full name of person making request
Phone No.: Contact telephone number
E-mail: Contact email address
Request Details
Enter Request Information:
Short Description: Brief summary of the request
Description: Detailed description of work needed
Priority: Low, Medium, or High
Urgency: Normal, Urgent, or Emergency
Promised Date: When work should be completed
Promised Time: Specific time if applicable
Assignment
Assign Responsibility:
Work Department: Department responsible for the work
Responsible: Person assigned to handle the request
Job No.: Link to Business Central Job if applicable
Job Task No.: Specific task within the job
Job Request Status Management
Status Types
New: Recently created, not yet assigned
In Progress: Work has begun
On Hold: Temporarily suspended
Finished: Work completed
Status Workflow
New Request: Created by requester or municipal staff
Assignment: Work department and responsible person assigned
In Progress: Work begins, time tracking starts
Completion: Work finished, request marked as complete
Priority and Urgency Management
Priority Levels
Low: Routine maintenance, non-critical issues
Medium: Standard work requests, moderate impact
High: Important work affecting municipal services
Urgency Levels
Normal: Standard processing time
Urgent: Expedited processing required
Emergency: Immediate attention needed
Integration with Jobs and Tasks
Linking to Business Central Jobs
In the Job Request, select the Job No. field
Choose from existing jobs or create a new one
Select appropriate Job Task No. for detailed tracking
Time and costs will automatically link to the job
Automatic Job Creation
The system can automatically create jobs for certain types of requests:
Set up automatic job creation rules in Municipality Setup
Define default job templates for common request types
Configure automatic assignment based on request category
Time Tracking and Workbook Integration
Recording Work Time
Navigate to Workbook from the Job Request
Enter time spent on the request
Specify work type (Regular, Overtime, Machine time)
Add any materials or expenses used
Resource Allocation
Personnel: Assign specific employees to the request
Equipment: Track machinery and vehicle usage
Materials: Record materials consumed
External Services: Track contractor involvement
Job Request History and Communication
Request History
View complete history of the request:
Status changes with timestamps
Assignment changes
Communication log
Work performed details
Communication Management
Internal Notes: Comments visible only to municipal staff
Customer Communication: Messages sent to requester
Status Notifications: Automatic updates on progress
Completion Notification: Automatic notice when work is finished
Reporting and Analytics
Standard Reports
Outstanding Requests: All pending job requests by department
Request by Priority: Analysis of request priorities and response times
Employee Workload: Requests assigned to each employee
Completion Analysis: Time to completion by request type
Key Performance Indicators
Average Response Time: From request to assignment
Average Completion Time: From assignment to completion
Request Volume: Number of requests by period
Department Performance: Completion rates by department
External Integration and API
Web Portal Integration
Citizens can submit requests through the web portal:
Online request submission form
Status tracking for submitted requests
Photo upload capability for visual requests
Location mapping for outdoor work
API Access
External systems can integrate via REST API:
Endpoint:
/api/wise/sve/v1.0/jobRequestsFunctions: Create, read, update request status
Authentication: Standard Business Central OAuth
Common Issues and Solutions
Error: "Cannot assign to this department"
Solution:
Verify the work department exists in Department setup
Ensure department is active and configured for job requests
Check user has permissions for the selected department
Error: "Requester not found"
Solution:
Create requester in Job Request Users if they don't exist
Use email address to automatically create user record
Verify requester information is complete
Issue: Time not tracking to job
Solution:
Confirm Job No. and Job Task No. are correctly assigned
Verify job task allows time tracking
Check that workbook entries are properly linked
Issue: Status not updating automatically
Solution:
Check workflow setup in Municipality Setup
Verify user permissions for status changes
Ensure request is properly assigned before status updates
Best Practices
Request Management
Assign requests promptly to avoid delays
Use consistent description formats for similar requests
Regular status updates keep requesters informed
Close requests promptly when work is complete
Prioritization Guidelines
Emergency: Safety issues, service outages
High: Service disruptions, critical infrastructure
Medium: Standard maintenance, non-critical repairs
Low: Cosmetic issues, routine improvements
Workload Distribution
Balance requests across available personnel
Consider skills and certifications when assigning
Monitor employee workload to prevent overallocation
Use temporary assignments for peak periods
The Job Request System streamlines municipal work management from initial request through completion, ensuring efficient resource allocation and excellent customer service.