Municipality Gateway - User Manual

Overview

The Wise Municipality Gateway is a comprehensive Business Central application designed for Icelandic municipalities to streamline the management of citizen applications for various municipal services. This system enables efficient processing of recreational activities, course registrations, permit applications, and other municipal services through web-based applications.

Key System Capabilities

• Web Application Management: Handle citizen applications for recreational activities, courses, permits, and other municipal services

• Advanced Pricing & Discounts: Automated calculation of complex discount structures including family discounts, age-based pricing, and geographic considerations

• Payment Processing: Support for multiple payment methods including credit cards, bank transfers, and invoice generation

• External System Integration: Seamless integration with National Registry (RSK), Island.is, and other municipal systems

• Grant Management: Comprehensive recreation grant tracking and processing

• Batch Processing: Automated processing of data from external systems

• Customer Portal: Self-service capabilities for citizens

Target Audience

This manual is designed for business users with basic computer skills and minimal ERP experience who need to:

• Process citizen applications

• Manage municipal services

• Handle payment processing

• Configure system settings

• Generate reports and documentation

Document Structure

This manual is organized into the following main sections:

1. Web Applications Management - Managing citizen applications and service offerings

2. Discount & Pricing System - Complex discount calculations and pricing rules

3. Payment Processing - Payment methods, transactions, and financial workflows

4. Recreation & Grant Management - Sports activities, courses, and grant processing

5. Batch Processing & Integration - External system data processing and automation

6. Customer Portal Management - Self-service portal configuration and management

7. System Configuration - Setup, permissions, and administrative tasks

8. API Reference Guide - Comprehensive API documentation with endpoints, authentication, and integration examples

9. Troubleshooting Guide - Common errors, solutions, and best practices

10. Reports & Analytics - Generating reports and analyzing data

Getting Started

Before using this manual, ensure you have:

• Access to Business Central environment with Municipality Gateway installed

• Appropriate user permissions for your role

• Basic understanding of Business Central navigation

• Access credentials for external system integrations (if applicable)

System Requirements

• Microsoft Dynamics 365 Business Central (Cloud or On-Premises)

• Integration with Wise National Registry module

• Internet connectivity for external system integrations

• Modern web browser (Chrome, Edge, Firefox, Safari)

Support and Documentation

• Technical Support: Contact your system administrator

• Online Help: Available through the contextual help system

• Training Resources: Available at Wise Documentation Portal

• System Updates: Monitor application updates through Business Central

This manual covers version 25.0.0.0 of the Wise Municipality Gateway. Screenshots and procedures may vary slightly in different versions.