Chapter 2 – Popular Workflows

Chapter 2 – Popular Workflows

This chapter provides step-by-step workflows for the most common tasks in Wise Property Manager. Each workflow is designed for business users with minimal ERP experience and includes real-world examples, prerequisites, and troubleshooting guidance.

For Users: These workflows cover your daily and monthly tasks for managing municipal property taxes using Business Central.

Workflow Categories

Monthly Operations

• Workflow – Import Assessment Data from Land Registry

• Workflow – Post Property Taxes to Customer Accounts

• Workflow – Post Property Tax Revenue to G/L

• Workflow – Generate Property Tax Bills

Payment Processing

• Workflow – Process Property Tax Payments

• Workflow – Apply Customer Payments to Properties

• Workflow – Handle Payment Discounts

• Workflow – Reconcile Bank Payment Files

Property Management

• Workflow – Register a New Property

• Workflow – Update Property Ownership

• Workflow – Handle Property Tax Applications

• Workflow – Process Manual Tax Corrections

Reporting and Analysis

• Workflow – Generate Property Tax Overview Report

• Workflow – Create Assessment Reports by Tax Type

• Workflow – Export Property Data for Customer Portal

• Workflow – Track Outstanding Property Tax Balances

Year-End Procedures

• Workflow – Close Property Tax Year

• Workflow – Set Up New Tax Year

• Workflow – Generate Annual Tax Statements

System Maintenance

• Workflow – Configure Property Tax Setup

• Workflow – Maintain Property Locations

• Workflow – Manage Tax Account Classifications

How to Use These Workflows

Each workflow page contains:

Goal

Clear statement of what the workflow achieves

When to Use

Business scenarios where this workflow applies

Prerequisites

• Required permissions

• Setup that must be completed first

• Information you need before starting

Step-by-Step Instructions

Numbered steps with screenshots and examples

Example

Real-world scenario with sample data

Common Errors & Fixes

Troubleshooting for typical problems

What Happens After

Expected results and follow-up actions

Related Reference Pages

Links to detailed page documentation

Business Process Overview

Property Tax Cycle

Monthly Process:

1. Import assessment batches from FMR land registry system

2. Review and validate imported property data

3. Post tax assessments to customer accounts

4. Generate and send property tax bills

5. Process incoming payments from banks

6. Apply payments to specific properties

7. Track and follow up on outstanding balances

Annual Process:

1. Set up new tax year and periods

2. Import initial assessments from land registry

3. Process ownership changes throughout year

4. Handle property tax applications and appeals

5. Generate annual tax statements

6. Close completed tax year

7. Prepare reports for municipal accounting

Tax Types and Workflow Impact

Primary Tax Types:

• Property Tax (Fasteignaskattur) - Main annual assessment

• Water Tax (Vatnsgjald) - Quarterly utility charges

• Garbage Disposal (Sorpgjald) - Monthly waste management fees

• Lot Rent (Lóðarleiga) - Municipal land rental

• Draining System (Holræsagjald) - Sewer system fees

Each tax type follows similar posting workflows but may have different:

• Payment due dates

• G/L account assignments

• Customer billing frequencies

• Discount structures

Common Business Central Integration Points

Customer Ledger Integration

• Property taxes post as customer invoices

• Payments apply through standard receivables

• Age analysis reports show outstanding amounts

• Customer statements include property tax details

General Ledger Integration

• Tax revenue posts to municipal income accounts

• Dimensions track by location/property type

• Standard financial reporting includes property tax

• Month-end closing procedures integrate seamlessly

Dimension Management

• Global Dimension 1: Typically used for municipal departments

• Global Dimension 2: Often used for geographic areas or projects

• Property-specific dimensions enhance reporting capabilities

• Audit trails maintain dimension consistency

Getting Help

For Business Process Questions:
Contact your municipal finance supervisor or department head for policy guidance.

For Technical Support:

• Phone: 545 3232 (09:00 – 17:00 business days)

• Service Portal: Create support request

For Training:
Wise offers specialized training sessions for new users and annual updates for system changes.

These workflows are designed for Business Central 25 or newer. All users require WISELCS BASIC and SVEFAST FASTEIGNAGJÖLD permission sets.